IT Support Placement at Hull College - Seven Real Tickets, Seven Repairs
In this project, I completed seven IT support and management tasks during my work placement at Hull College IT Services. I worked alongside qualified technicians to respond to live support tickets and carry out hardware, storage, GPU and network work across the college. Each task followed the same core process which are to confirm the fault, work safely, document the evidence and verify the fix actually worked before closing it out. This reflects how support tickets are handled in a real IT department, where every repair needs to be traceable back to a confirmed diagnosis. Placement Overview The placement covered a mix of hardware repair and infrastructure tasks: Fault logging and triage for a queue of faulty laptops Battery diagnosis using a real-world test method Battery and keyboard replacement on HP EliteBook laptops SSD installation and formatting on a classroom desktop GPU installation with before/after performance benchmarking Network port cataloguing for a 24...